The Problem
For several years, The County of Oakland used an outside service bureau to service their 4000 plus loan portfolio, consisting mostly of redevelopment loans made to individual homeowners. The service bureau was going out of business and the County was given a deadline of 3 months to find another servicer.
About Oakland County Michigan
Oakland County, Michigan, a key component of the Detroit metropolitan area, is celebrated for its unique mix of urban vitality and suburban tranquility. It’s an economic powerhouse, known for its diverse industries ranging from automotive to tech, and offers rich cultural experiences and a strong commitment to community and education.
Industry
Municipalities
Location
Oakland, Michigan
The Solution
To ensure that they would not be faced with this dilemma again, they decided it would be in the best interest of the County to purchase loan servicing software and service their portfolio in-house.
Ms. Karry Reith and Mr. Gordon Lambert were in charge of selecting the software and the vendor that could handle their servicing needs as well as the complexities of converting their data within the allotted time frame. An Internet search yielded numerous vendors. After careful consideration, ABS was selected.
Oakland County purchased The Mortgage Office Loan Servicing and Trust Fund Accounting modules in a multi-user configuration. After they were fully operational, ABS was contracted to create a custom front-end “Cash Register” payment entry module to handle walk-in customers.
ABS coordinated all of the data transfer from the service bureau to the ABS required format. Test files were sent to Oakland County for auditing and verification. Once all issues were resolved, the most current data was requested from the servicer and the data was on-line in one day.
The Results
Despite the fact that the Oakland County staff had never serviced loans, they found the system so easy to use that they were able to service their portfolio without running parallel.
Bonnie and Dale have entered and reconciled all of our data. We are a fully functional operation as of yesterday. The “Cash Register Software” will put the icing on the cake. We cannot thank your firm enough for the outstanding cooperation we have received. It is a pleasure to work with such great people who have developed an outstanding product.
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